Careers

EXCITING CAREER OPPORTUNITIES

 

The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi. We envision being a premier university providing Management and transformative leadership solutions worldwide. We are looking for dynamic, self-driven and result oriented professionals to fill the following positions:-

1.0 LIBRARIAN

 

 

JOB PURPOSE

 

To assist the University librarian in running, leading, managing and effective provision of library and information services at Kisaju Campus.

 

 

 

KEY DUTIES AND RESPONSIBILITIES

 

Serves as the Librarian in - Charge ;

Assists the University Librarian with the overall administration of the Library;

Assist in the development and implementation of library policies and procedures;

Management of library resources ;

Conflict and disputes management and resolution;

Ensure induction and orientation of new students as well as training in information literacy skills;

Ensure library technologies and systems are working;

Assist in library budgeting;

In consultation with the University librarian, develop, coordinate, and evaluate the library’s overall service quality assessments and surveys;

Represents the Library in various committees locally, regionally, nationally as well as within the University as appropriate; and

Any other duties as may be assigned from time to time.

 

Masters in Library and/or Information Science;

 

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum of 3 years of professional experience in a large academic or research library as a senior librarian;

 

Member Kenya Library Association (KLA);

Proficiency in ICTs and Integrated library management systems;

Familiarity with integrated library management systems;

strong management skills, proven planning and organizational skills, and ability to deliver desired results and outcomes; and

Two articles in peer reviewed journals.

Manage the Library OPAC system;

 

2.0 SYSTEMS LIBRARIAN

KEY DUTIES AND RESPONSIBILITIES

 

 

 

Library’s website administration;

E-Content Collections management;

Online Services development customized specifically for the Management University of Africa Library over the intranet;

Establish and administrate Online digital repository;

Support Library Computer Systems; and

Digital archiving and knowledge management.

Bachelor’s Degree in Library and Information Science or Information Management

Proficiency in IT applications in relation to library management:

Experience in cataloguing: AACR2, LCSH, MARC21;

KNOWLEDGE, SKILLS AND EXPERIENCE

Broad knowledge of library technology tools, systems and resources in academic libraries;

Experience in Copyright, intellectual property rights and licensing issues; and

At least 5 years’ experience in a similar role.

Provide clinical and medical support to the students and the University.

 

3.0 CLINICAL OFFICER

KEY DUTIES AND RESPONSIBILITIES

Taking history, examining, diagnosing and treating patients’ common ailments at the facility;

Guiding and counselling patients, clients and staff on health issues;

Sensitizing patients and clients on preventive and promotive health;

Carrying out minor surgical procedures as per training and skill;

Collecting and compiling clinical data;

Referring patients and clients to appropriate health facilities;

Teaching and mentorship of human resources for health at various levels;

Performing any other duties as may be assigned by the immediate supervisor.

Be a Kenyan citizen;

 

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

Be a holder of Diploma in Clinical Medicine and Community Health from recognized institution;

Be a registered member of the Clinical Officers Council;

Possess a valid practicing license from the Clinical Officers’ Council;

Certificate in Computer illiterate.

Minimum 3 years relevant experience in a recognised institution.

Provide clinical and medical support to the students and the University.

  • Provide professional nursing services.
  •  
  •  
  •  
  •  
  •  

    4.0 KENYA ENROLLED COMMUNITY NURSE

    The person will be mainly responsible for provision and management of healthcare services to staff and students.

     KEY DUTIES AND RESPONSIBILITIES

     

     Carry an on-going case load of individual clients and maintain their confidential case records and accurate statistics;

     Initiate and implement training for students and staff on health related issues;

    Ensure effective reporting on healthcare activities;

    Maintain and develop professional expertise;

    Provide counselling services to clients;

    Refer clients to other sources of help as appropriate;

    Liaising, as necessary, with other agencies and individuals to help make healthcare decisions based on the issues raised by clients;

    Undertake group as well as individual therapy on occasions;

    Keep records and utilize reporting tools.

    Be a Kenyan citizen;

    Be registered with nursing council of Kenya

    Be in possession of a valid professional practising certificate

     

     

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

     Minimum 3 years relevant experience in a recognised institution

    Manage greenhouses and irrigation infrastructure in the farm


    5.0 KISAJU FARM SUPERVISOR / AGRONOMIST

    KEY DUTIES AND RESPONSIBILITIES

    • Managing all on-farm activities to include planning of all seeding, nursery, growing and harvesting, sorting, packaging, pruning, record keeping, maintenance of standards of health and safety as per G.A.P Certificate

    • Overall welfare of the plants in order to meet the maximum yields.
    • Assign duties, such as cultivation, irrigation, harvesting, pruning, packaging, grading and equipment maintenance
    • Management, training and supervision of all farm staff.
    • Observe workers to detect inefficient or unsafe work procedures or to identify problems and initiate corrective action as necessary
    • Ensure that all the SOPs stipulated by the Head office are met.
    • Ensure that proper clothing is worn during the handling of any produce or while within the Greenhouses.
    • Review and inspection of reports made by subordinates on the Greenhouse conditions
    • Water quality testing (including pH, EC, temperature and other critical parameters Stock control;
    • Adherence to and where required improvement of Standard Cultivation Operating Procedures and health and safety requirements, and ensuring that all farm activities are carried out accordingly
    • Providing periodic operations reports to the management team, reporting on progress vs targets and production reports
    • Requisition or purchase of supplies, such as insecticides, machine parts/lubricants, tools and implementation of stock control measures.
    • Ensure adherence to Horticultural Crops Development Authority regulations, including Food Safety and Quality, Environment Safety and Workers Welfare, Health and Safety
    • Post-harvest processing including storage and packaging in preparation of sale
    • Coordination with logistics and sales staff to ensure correct timing of harvest-ready produce
    • Minimum qualification – diploma or degree in any agronomy/horticulture/ Agribusiness
    • Excellent customer service skills in dealing with a diversity of customers.

     

     

     QUALIFICATIONS, KNOWLEDGE, EXPERIENCE

     

    • Proven client management skills.
    • Effective interpersonal skills
    • Experience with farm management , procedures and record keeping
    • Sales and Marketing of fast perishable goods.
    • Minimum two years experience
    • Manage circulating resources of the library including e-resources;
    • Establish systems for processing applications for library users;
  •  

     

    6.0 ASSISTANT LIBRARIAN

     

    KEY DUTIES AND RESPONSIBILITIES

    • Ensure daily activities worksheets are maintained;

    • Ensure data entry of resources circulated in the Library system;
    • Ensure timely resolve of complaints and prompt action on queries;
    • In consultation with the University Librarian, conduct surveys to improve customer service levels in the library;
    • Conduct and participate in formal information literacy skills programs;
    • Assist in research requests by students and staff/faculty;
    • Organize special exhibitions internally and externally;
    • Implement library policies and programmes to achieve established objectives;
    • Represent the library in an official capacity when called upon;
    • Orientation and induction of new users;
    • Protection of intellectual property rights including plagiarism; and
    • Any other duties as may be assigned from time to time.
    • Bachelor’s degree in Library and Information Science from a recognized institution;
    • Familiarity with a library and Information Management system;
    • Proficiency in ICTs;
    • Understanding of academic libraries environment; and

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

    • 2 years relevant experience in a busy academic or research library
    • Open and maintain customer accounts by recording account information.

    7.0 CUSTOMER CARE REPRESENTATIVE - RE- ADVERTISEMENT KEY DUTIES AND RESPONSIBILITIES

    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Maintain financial accounts by processing customer adjustments.
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships of trust through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Meet personal/team sales targets and call handling quotas.
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Go the extra mile to engage customers
    • Resolve customer complaints via phone, email, mail or social media
    • Use telephones to reach out to customers and verify account information
    • Greet customers warmly and ascertain problem or reason for calling
    • Take payment information and other pertinent information such as addresses and phone numbers
    • Attempt to persuade customer to reconsider cancellation
    • Inform customer of deals and promotions
    • Utilize computer technology to handle high call volumes
    • Work with customer service manager to ensure proper customer service is being delivered
    • Close out or open call records
    • Compile reports on overall customer satisfaction
    • Handle changes in policies or renewals.
    • Resolve customer complaints via phone, email, mail or social media

    QUALIFICATIONS, KNOWLEDGE & EXPERIENCE REQUIRED

    Diploma or Business related degree preferred

    • Proven customer support experience
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively
    • 2 years relevant experience

    8.0 DRIVER – RE- ADVERTISEMENT

    JOB PURPOSE 

    Provide bus / van transportation services for University employees, students, and visitors including special events and park-and-ride operations, ensuring transportation system and passenger safety. Monitor equipment and performs limited maintenance. Provides information and public affairs services.

     

    KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

     

    KCSE Certificate level training;

    Valid driving License Class BCE / Government Grade Test 2 or above

    Mechanical background & training.

    5 to 6 years minimum of relevant work experience

    Certificate of Good Conduct

    PSV

    Ability to communicate effectively, both orally and in writing.

    Records maintenance skills.

    Ability to understand and follow safety procedures.

    Knowledge of basic vehicle inspection and maintenance including tire pressure, checking oil and water levels.

     

    To collect all document and file them in their respective student files and other office files with serial number and records.

     

    9.0 REGISTRY CLERK -REGISTRAR OFFICE KEY DUTIES AND RESPONSIBILITIES

    • To manage daily housekeeping of the registry, pest control and access control to ensure integrity of records is not compromised.
    • To provide weekly report to management on various issues relating to records management and status report.
    • To open files for new students and serialize the documents in order for ease of retrieval.
    • Update student’s files on semester basis with their academic transcripts, unit registration forms and any other semester related document.
    • To retrieve student files when needed by action officers.
    • To update the students Comprehensive summary in excel to monitor progression.
    • Assist in Admission of students and verification of documents.
    • Minutes recording and formatting.
    • Marketing MUA programmes through good customer care
    • Any other duty assigned from time to time.
    • Bachelor Degree in Business Management OR Bachelor of Education
    • Records Management/ Secretarial studies.
    • Certificate in Computer Application

     

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

     

    • 2 years relevant experience
    • Degree in Business Administration

     

    10.0 ADMINISTRATION INTERN – READVERTISEMENT JOB PURPOSE

    To assist in carrying out administration duties and ensure operations in the university are not interrupted. This position reports to the Administration Officer to help the University achieve its purpose by adding value to its key resource-the people it employs.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

    • Minimum one (1) year experience in administration especially in a University set up.
    • Computer literate.
    • Good communication skills

     

     

     

     HOW TO APPLY

     

    Interested candidates who satisfy the requirements below should forward their applications and CV and address of three referees as one document to the link below.

     

    APPLY HERE

     

    The applications should reach the undersigned not later than 25th March 2019 The Management University of Africa is an equal opportunity employer.