Careers

EXCITING CAREER OPPORTUNITIES

The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi. We envision being a premier university providing Management and transformative leadership solutions worldwide. We are looking for a dynamic, self-driven and result oriented professionals to fill the following positions:-

 

1.0 BUSINESS DEVELOPMENT MANAGER

JOB PURPOSE:

The purpose of this position is to ensure development and implementation of strategies and policies to enable the University foster growth through increased enrolment and strategic Networks in the context of the overall mission and vision of the University.

KEY DUTIES AND RESPONSIBILITIES;

  • Coordinate, develop and implement policies, procedures and systems to foster the growth of the University.
  • Update and formulate the departmental policies to comply with the strategic orientation and to effectively address University current challenges.
  • Oversee the prospecting and identifying new opportunities and market penetration methods in the education sector.
  • Explore potential commercial business opportunities as identified in the market in education sector.
  • Develop and submit fundable business proposals to development partners in the education sector.
  • Undertake competitor analysis and design short and long term plans.
  • Recommend appropriate products/programme pricing structures and making them available to the outlets.
  • Liaise and network with local and international education related agencies.
  • Prepare and present regular status reports on the organization business status.
  • Develop, manage and monitor the business development budget.
  • Carry out systematic analysis of the University market positioning in order to establish strengths and map scope for growth.
  • Plan and execute business development initiatives through leading the initiation of contacts, deliberations on opportunities and implementation of relationships.
  • Provide market intelligence on University strengths by conducting research in relevant field, collaboration with other education institutions
  • Perform any other duties as may be assigned from time to time.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

  • Master of Business Administration -Marketing
  • 7 years’ experience, two of which must be in Business Development position in a service Environment.
  • Conceptual, analytical and evaluative skills
  • Good interpersonal and communication skills
  • Integrity
  • Planning and organizational skills
  • Proactive, initiative and good networking skills.

 

2.0 CAREER COUNSELLOR

JOB PURPOSE

This position reports to the dean of students. The Career Counselling and Guidance officer will be in charge of the guidance and counselling of day, evening, weekend, as well as students in the open and distance learning mode.

PRINCIPAL ACCOUNTABILITIES/KEY RESULT AREAS:

  • To assist students in developing educational goals consistent with their life goals.
  • Give guidance on choosing and attaining an educational or career goal.
  • To provide counselling services to students experiencing psycho- socio problems that could be potentially disruptive to their successful academic, interpersonal, and campus adjustment.
  • Train students on job search skills, such as writing a winning curriculum vitae, resume, application letters, interviewee skills, and networking.
  • Supervise the acquisition, maintenance, and dissemination of information regarding career fields, employment opportunities, and specific employers for full-time, part-time, internship and work-study opportunities.
  • To offer and establish institutional exchanges with both local and international universities.
  • Identify students in need of referral resources outside the school for additional support
  • Create an entrepreneur incubator to offer student’s laser focused support to develop their ideas.
  • Provide information on specific programs and services offered by the university or by organizations outside for educational and / or career enhancement of the individual.
  • Develop partnerships with Alumni Organizations to identify employment opportunities and engage their participation in campus recruitment services such as on-line job listing service, resume referral, on-campus interviews, career fairs and information sessions.
  • Assist with administrative responsibilities as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

a) A bachelor’s degree in Counselling or Psychology

b) Be emphatic and a good listener

c) Have excellent organizational, interpersonal and communication skills.

d) Be computer literate

e) Have excellent report writing skills

 

3.0 DEVELOPMENT FUND OFFICER

JOB PURPOSE:

To raise funds and resources for the University by engaging, cultivating and soliciting from potential donors to support the mission of University Development fund trust using various means including organizing fund raising activities events meant to raise funds for the University.

KEY DUTIES AND RESPONSIBILITIES

  • Assist in the implementation of policies and procedures governing University
  • resource mobilization.
  • Assist in the Implementation of University resource mobilization strategies taking into account short and long term funding needs of the University,
  • Initiate and participate in efforts to mobilize resources and build a sustainable funding base for the University.
  • Support implementation of resource mobilization strategies by managing relationship with donors.
  • Identifying and mapping potential donors and conducting periodic reviews of the donor portfolio.
  • Steward assigned donors in alignment with the Development Funds stewardship policies and protocols.
  • Educate graduating students about alumni benefits and engaging them in University programmes.
  • Partner with admissions office in spear heading the introduction of alumni involvement in the admissions process; partner with the Dean of student’s services to plan the growth and accessibility of career networking services for students and alumni.
  • Oversee and balance the budget for alumni relations and help raise funds for selected special projects and events.
  • Assist in organizing of fundraising events.
  • Liaise with philanthropic organisations.
  • Develop fundraising proposals.
  • Office administration and report writing, and
  • Manage a team of staff

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE REQUIRED

  • A bachelors’ degree in Project Management, Finance or its academic equivalent in the relevant field.
  • Experience in resource mobilization, fundraising, report writing, proposal writing and event Management.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively and courteously with colleagues throughout the University, alumni, other constituent’s and the public,
  • Demonstrate ability to strategies, implement and build programmes and activities that target fundraising,
  • Demonstrate strong writing, planning and organizational skills,
  • Flexibility and initiative as well as the ability to work independently, combined with the skills for thriving in a team environment to achieve institutional goals,
  • Be of high ethical standards, integrity and professionalism and speedily.
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.
  • Liase with University staff at all levels and ensure customer complains are solved.

 

4.0 CUSTOMER CARE REPRESENTATIVE

KEY DUTIES AND RESPONSIBILITIES

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Compile reports on overall customer satisfaction
  • Provide Internal/ external customer service support that achieve customer service goals.
  • React to problems and provide basic solutions based on prescribed guidelines or procedures.
  • Direct issues or concerns to the right person or group for resolution.
  • Answer inbound calls from customers to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions. 
  • Conduct outbound dialing for various business reasons.
  • Educate customers on product lines, identify, document and escalate priority issues.
  • Able to maintain customer confidentiality.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE REQUIRED

  • Diploma or Business related degree preferred
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

 

HOW TO APPLY

Interested candidates who satisfy the requirements below should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees. The applications should reach the undersigned not later than 9th September 2018. The Management University of Africa is an equal opportunity employer.

 

THE VICE - CHANCELLOR

The Management University of Africa

P. O. Box 29677 – 00100, NAIROBI

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

1.0 SENIOR HUMAN RESOURCE DEVELOPMENT OFFICER RE-ADVERTISEMENT JOB PURPOSE

The  Senior  Human  Resource  Officer  will  report  to  the  Head  of  the  Human  Resources

Department and will be responsible for the day to day operations of the Department.

As a key member of the Human resource team, he/she will work closely with the Head of Human Resources to build and maintain good relationships with employees across the University. He/she will act as a key point of contact for managers in providing efficient, effective, comprehensive and professional frontline Human Resource services within University policies, procedures and the law.

 

KEY DUTIES AND RESPONSIBILITIES;

 

·       Assist with developing, updating and implementing Human resource policies and procedure. This position is central to the implementation of the University’s Human Resource Strategy including the Human resource annual plan, building the base of an outstanding Human Resource function, which will provide proactive Human Resource solutions aimed at enhancing organisational performance.

 

·       Act as a key point of contact for line managers for employee relations issues and provide advice and guidance in line with the University policies, procedures, employment law and best practice. You will ensure compliance with the legal and statutory requirements. In addition, you will be required to support and coach line managers through all aspects of Human Resource management and employment law in order to build their knowledge and capabilities.

 

·       Manage  core  Human  Resources  services  in  a  professional  and  efficient  manner, including recruitment, staff departures, HR information systems and data, benefits administration, efficient coordination of service providers, coordination of staff training and development including orientation and induction.

 

·       Provide  front  line  support  and  advice  on  all  people  related  issues,  particularly discipline, grievance, performance and sickness.  Proactively and effectively manage these cases through to completion; ensuring robust and timely completion. Facilitate exit interviews and process the feedback as required.

 

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

a)   Experience in a busy Human Resources Department for a minimum of 6 years

b)  Experience in industrial relation and dealing with the union is added advantage. c)   Computer literacy and efficiency in the use of Microsoft Office packages


d)  Those with experience in Training and a Training of Trainers (TOT) certificate will have added advantage.

e)   Good administrative and coordination skill

f)    Ability  to  manage  and  sustain  high  cost  center  performance,  compliance  and performance Standards

g)  Be a team player and possess excellent interpersonal, communication both oral and written, report writing and presentation skills.

h)  Ability to maintain confidentiality, honest, trustworthy with a high degree of personal integrity

i)    A people person with ability to win trust

j)    Creativity,  innovation,  objectivity,  insight  and  ability  to  work  with  minimum supervision.

k)  Bachelors degree in a business related field from a recognized University.

l)    Post graduate diploma in Human Resources Management is an added advantage

 

 

2.0 NETWORK ADMINISTRATOR (1 POSITION)

 

JOB PURPOSE

This position holder reports to the ICT Manager.

 

KEY DUTIES AND RESPONSIBILITIES;

·       Installing, configuring and supporting an organization’s Local Area Network (LAN), Wide Area Network (WAN), Internet devices, systems or a segment of a network system in collaboration with other officers to ensure availability of smooth network services.

·       Troubleshoot networks for the department by use of special network monitoring tools to ensure optimal functioning of the network systems

·     Support users on ICT networks through provision of services to ensure

simplicity in consumption of the services.

·       Participate in the upgrade, monitoring and maintenance of network devices by installation and configuration to ensure availability of network services.

·     Manage Active Directory on 2008 and 2012 Windows Server.

·     Domain Management

 

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE REQUIRED

·     Have at least a Bachelor’s Degree in Computer Science / Information

Technology /Telecommunication Engineering or any other related field.

·       Have at least TWO years’ experience in a busy ICT environment especially in network administration.

·     Have excellent communication, administrative, and interpersonal skills.

·       CCNA and UNIX/Linux System Administration certifications will be an added advantage.


3.0 WEB ADMINISTRATOR - (1 position)

 

JOB PURPOSE

This position holder reports to the ICT Manager.

 

KEY DUTIES AND RESPONSIBILITIES;

·    Develop, design, implement and maintain the MUA website and Intranet,

Library website, MIS Portals, eLearning website and social media interfaces in addition to any special MUA projects, such as student clubs’ sites, and any emerging web-based applications.

·    Coordinate plans for all website communication.

·    Monitor, improve and update the publication and performance of all MUA

online presence.

·    Take responsibility for the content, quality, design and style of the

university’s websites.

·    Enforces guidelines, standards, and policies as they pertain to all websites within the university.

·    Optimize web architecture for navigability (browser and mobile platforms).

·    Maintain, converts and optimize published documents for online use.

·    Assist other departments in performing need analysis and refining user requirement for online applications.

·    Serve as a help desk for website and portals based inquiries

·    Track and analyze web traffic statistics for periodic reporting and review of content effectiveness.

·    Checks hyperlinks regularly to insure validity.

·    Create user manuals and be the custodian of source code for all MUA online- based applications and portals

 

 

Q<b5pt;">ring user system details and removing past user accounts.

·    Maintain the organization’s website at an optimal interactive state.

·    Maintain the organization’s social sites.

·    Manage Active Directory on 2008 and 2012 Windows Server.

·    Domain Management.

 

 

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED

·    Bachelor in Computer science, Information Technology or any other related

Degree.

·    Cisco Certified Network Associate (CCNA) Certificate is an added advantage

·    Experience Level: Volunteer, internship

·    Experience Length: Less than 1 year.

·    Good interpersonal, communication and client-service skill.

·    Proficient in computer applications.

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