MESSAGE FROM THE DIRECTORATE OF QUALITY ASSURANCE
Quality Assurance is the process of systematically and logically monitoring and evaluating programs and processes in an institution to ensure they meet specific requirements. These can be measured through Internal or External quality systems to ensure that objectives set are met and implemented as indicated. This ensures that drawbacks are addressed to refine the objectives and ensure efficient and effective service delivery, policy or programme development.
Quality Assurance ensures the setting of measureable objectives which translates into measureable outputs. This process can be applied to all sectors in an organization such as Governance and Leadership, Marketing, Accounting, Human Resources, Testing and Examination as well as corporate affairs. It is with this in mind the MUA Directorate of Quality Assurance was established.
The Directorate of Quality Assurance (DQA) is guided by the following strategic goals:
The Directorate of Quality Assurance upholds the following core values;
To ensure quality service delivery at the University, the Directorate conducts the following surveys
We wish to thank all the MUA fraternity for the support accorded to the department in ensuring quality of the products, processes and delivery of services through providing timely and objective feedback.